EmpirBus Firmware Update Instructions

Tools Required

• Laptop
   
• Kvaser USB-to-NMEA Interface
   

Step 1: Contact Regal Support

Begin by contacting the Regal Technical Support Team via email at [e-mail]. In your message, please include the following details:

• Short HIN (Hull Identification Number)
   
• A brief description of the issue
   
• Photos or video clearly showing the error message or issue
   
• Any error codes displayed on the screen
   

Once your request has been reviewed, the support team will provide access to a shared Google Drive folder containing the following:

• EmpirBus Logix Setup (installation file for your laptop)
   
• Logix Login Credentials (username and password)
   
• Kvaser Driver (installation file for your laptop)
   
• Current Digital Switching Configuration File
  
   
• Current Digital Switching Graphics File
  
   

Step 2: Update EmpirBus Firmware (You will want to be connected to the internet/Mobile hotspot for this)

After completing Step 1, proceed to update the EmpirBus firmware using the EmpirBus Logix application.

Note: Please review this video that demonstrates this procedure: (Individual steps are outlined below the video)

 Follow the instructions below: 

1. Open the EmpirBus Logix program.
    
2. Navigate to:
   • Communication → Status → Online
     
      
   • Then return to Communication → Upgrade Firmware
     
      
3. A pop-up window will appear. Ensure all items listed on the left side are selected for upgrade.
    
4. Click the Upgrade Firmware button (bottom right of the window).
    
5. If any items fail to upgrade:
   • Manually select the failed items one at a time.
      
   • Repeat the upgrade process for each item.
      

Once all components are successfully updated, you may proceed to upload the graphics and configuration files.

Step 3: Upload Graphics and Configuration

With the firmware update complete, you can now upload the digital switching graphics and configuration files. Please follow the steps outlined in Reference Document WS-623 to complete this process. 

After uploading:

• Test the system to ensure the issue has been resolved.
   
• If the issue persists, repeat the upload process. In some cases, files may not fully upload on the first attempt.
   
• Should the issue continue after a second attempt, please reach out again to Regal Technical Support via email at [e-mail].